Privacy Policy

Last Updated:

Introduction

phimlorekroz ("we," "our," or "us") is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our custom bouquet services and website.

By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.

Australian Privacy Principles

We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy outlines how we comply with these principles in handling your personal information.

Collection of Personal Information

We collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we may collect include:

  • Name and contact details (email address, phone number, postal address)
  • Delivery and billing information
  • Payment information (processed securely through third-party payment processors)
  • Order history and preferences
  • Communication records (emails, phone calls, messages)
  • Website usage information (cookies, IP address, browser type)

We collect this information directly from you when you:

  • Place orders for custom bouquets
  • Contact us through our contact form, phone, or email
  • Subscribe to our communications
  • Interact with our website
  • Participate in promotions or surveys

If you do not provide the personal information we request, we may not be able to provide you with our services.

Use and Disclosure of Personal Information

We use your personal information for the following purposes:

  • Processing and fulfilling your orders for custom bouquets
  • Communicating with you about your orders, inquiries, and account
  • Providing customer support and responding to complaints
  • Managing our business operations and improving our services
  • Sending you marketing communications (with your consent, which you can withdraw at any time)
  • Complying with legal obligations and protecting our rights
  • Preventing fraud and ensuring security

We may disclose your personal information to:

  • Service providers who assist us in operating our business (e.g., delivery services, payment processors, IT service providers)
  • Professional advisors (e.g., lawyers, accountants)
  • Government authorities when required by law
  • Other parties with your consent

We require third parties to whom we disclose personal information to protect that information and only use it for the purposes for which it was disclosed.

Overseas Disclosure

Some of our service providers may be located overseas. If we disclose your personal information to overseas recipients, we will take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to that information, or we will obtain your consent before such disclosure.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

  • Secure storage systems and access controls
  • Encryption of sensitive data
  • Regular security assessments
  • Staff training on privacy and data security
  • Secure destruction of information when no longer needed

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Access and Correction

You have the right to:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate, incomplete, or out-of-date personal information

To request access or correction, please contact us using the details provided below. We will respond to your request within a reasonable time and may charge a reasonable fee for providing access (we will inform you of any fees before proceeding).

If we refuse your request for access or correction, we will provide you with written reasons for the refusal and information about how you can complain.

Anonymity and Pseudonymity

Where it is lawful and practicable, you may interact with us anonymously or using a pseudonym. However, for most of our services, we need to collect personal information to process orders and provide delivery services.

Direct Marketing

We may use your personal information to send you marketing communications about our products and services. You can opt-out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us directly
  • Updating your preferences in your account (if applicable)

We will not use or disclose your personal information for direct marketing purposes if you have opted out.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. For more information about how we use cookies, please see our Cookies Policy.

Complaints

If you believe we have breached the Australian Privacy Principles or have concerns about how we have handled your personal information, you may make a complaint by:

  • Contacting us directly using the contact details below
  • Providing details of your complaint in writing

We will investigate your complaint and respond within a reasonable time (usually within 30 days).

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Email: enquiries@oaic.gov.au

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or make a complaint, please contact us:

Privacy Officer
phimlorekroz
Email: support@phimlorekroz.world
Phone: +61296832223
Address: 43/37/39 Windsor Rd, Northmead NSW 2152, Australia

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.