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At phimlorekroz, we are committed to ensuring your satisfaction with our custom bouquet services. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds.
Since our bouquets are custom-made to your specifications, returns are generally not applicable in the traditional sense. However, we want to ensure your complete satisfaction with your order.
We take great care in creating each custom bouquet to meet our quality standards. If you receive an arrangement that does not meet the agreed specifications or our quality standards, please contact us immediately.
If you have concerns about your order, please contact us within 24 hours of delivery or pickup. We will work with you to resolve any issues, which may include:
If your order arrives damaged or is significantly different from what was agreed upon, please contact us immediately with photos if possible. We will arrange for a replacement or provide an appropriate resolution.
Refunds may be considered in the following circumstances:
Refund requests will be evaluated on a case-by-case basis. Processing time for refunds may take 5-10 business days.
Orders may be cancelled before production begins. Please contact us as soon as possible if you need to cancel your order. Cancellation fees may apply depending on the timing and work already completed.
To initiate a return, exchange, or discuss any concerns about your order, please contact us:
Email: support@phimlorekroz.world
Phone: +61296832223
Address: 43/37/39 Windsor Rd, Northmead NSW 2152,
Australia
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically.