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By accessing and using this website and our custom bouquet services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our services.
You may use our website for lawful purposes only. You agree not to use the website in any way that violates applicable laws or regulations, infringes on the rights of others, or interferes with the operation of the website.
When you place an order for custom bouquets through our website or contact form, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order at our discretion, including if the order cannot be fulfilled due to unavailability of flowers or other circumstances beyond our control.
All prices are displayed in Australian Dollars (AUD) and include GST where applicable. Prices are subject to change without notice, but we will confirm pricing before processing your order. Payment must be made in full before delivery unless otherwise agreed.
Our custom bouquet services are provided on a made-to-order basis. We work with clients to create arrangements that meet their specifications, but natural variations in flowers may occur due to seasonal availability and natural characteristics of flowers. We strive to match your vision while working with what is available and fresh.
While we make every effort to ensure arrangements match your requirements, flowers are natural products and may vary in colour, size, and appearance. We will notify you if significant substitutions are necessary due to availability.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to:
If our services fail to meet a consumer guarantee, you have rights under the ACL, including the right to a repair, replacement, or refund, and compensation for any reasonably foreseeable loss or damage.
These consumer guarantees do not apply where the failure is due to misuse, abnormal use, or failure to follow care instructions.
If you are not satisfied with your purchase, please contact us within 24 hours of delivery. We will work with you to resolve any issues in accordance with your rights under the Australian Consumer Law.
For custom-made arrangements, refunds may be limited if the arrangement meets the agreed specifications. However, if there is a major failure or the arrangement does not meet consumer guarantees, you are entitled to a refund or replacement.
Please refer to our Return Policy for detailed information about returns and refunds.
We aim to deliver orders on the agreed date and time. However, delivery times are estimates only and we are not liable for delays caused by circumstances beyond our reasonable control, including weather, traffic, or third-party delivery services.
You are responsible for providing accurate delivery information. If delivery fails due to incorrect information provided by you, additional charges may apply for re-delivery.
Risk in the products passes to you upon delivery. You should inspect the products upon delivery and notify us immediately of any damage or issues.
All content on this website, including text, graphics, logos, images, and software, is the property of phimlorekroz or its content suppliers and is protected by copyright and other intellectual property laws under Australian and international law.
You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.
To the maximum extent permitted by law:
Nothing in these terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law or any other law that cannot be excluded, restricted, or modified.
You agree to indemnify and hold harmless phimlorekroz, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
If you have a complaint or dispute regarding our services, please contact us first to attempt to resolve the matter. We are committed to resolving disputes fairly and promptly.
If we cannot resolve a dispute, you may contact:
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website or services after changes are posted constitutes acceptance of the modified terms.
If you do not agree with any changes, you should stop using our services.
These Terms of Use are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.
These terms do not affect your rights under the Australian Consumer Law or any other mandatory Australian laws.
If you have questions about these Terms of Use, please contact us at:
Email: support@phimlorekroz.world
Phone: +61296832223
Address: 43/37/39 Windsor Rd, Northmead NSW 2152,
Australia